Crown Concepts Ltd

Order Fulfillment, Refund & Exchange Policy

At Crown Concepts Ltd, we understand the importance of meaningful memorial and remembrance gifts.

Each order is handled with care and attention to detail to ensure quality craftsmanship and respectful presentation.

We want you to be completely satisfied with your purchase.

If for any reason you are not happy with your order, we’re here to help make the return and exchange process as smooth as possible.

Processing Times

Standard in-stock items: Orders are typically processed within 3–5 business days.

Personalized or engraved items: Please allow 5–10 business days for production prior to shipment.

Custom memorial pieces: Production timelines may vary depending on design complexity.

Estimated completion times will be provided during the ordering process.

Business days exclude weekends and holidays

Shipping Timeframes

Estimated shipping times begin after order processing is completed.

Domestic Shipping (U.S.):

Standard Shipping: 3–7 business days

Expedited Shipping: 1–3 business days

Shipping delays caused by carriers, weather, customs, or peak holiday periods are outside of Crown Concepts Ltd’s control.

Order Tracking

Customers will receive a shipping confirmation email with tracking information once the order has shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Crown Concepts Ltd is not responsible for delays or lost packages resulting from incorrect addresses provided by the customer.

Lost or Damaged Packages

If an order arrives damaged or appears lost in transit:

Include photos of damaged packaging/items when applicable.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Refund & Exchange Policy

Our Commitment

Because memorial and remembrance products often carry significant emotional value and may include personalization,

we strive to balance compassionate customer service with the custom nature of our products.

Returns & Exchanges

Eligible Non-Personalized Items

Non-personalized items may be returned or exchanged within 30 days of delivery if:

· The item is unused and in original condition

· Original packaging is included

· Proof of purchase is provided

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Personalized & Custom Items

Due to the customized nature of engraved, personalized, or made-to-order memorial products:

Personalized items are generally non-refundable and non-returnable

Exceptions may be made if:

· The item arrives damaged

· There is a manufacturing defect

· An engraving or customization error was made by Crown Concepts Ltd

If an error occurred, we will offer:

A replacement item
Store credit
Or a refund at our discretion

Damaged or Defective Orders

Please contact us within 7 days of delivery if your order arrives damaged or defective.

Include:

Your order number
A description of the issue
Clear photographs of the product and packaging.

Once reviewed, we will arrange an appropriate resolution.

Order Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.

Personalized or custom orders that have already entered production may not be canceled.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the return is received and inspected.

Shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

The following items are not eligible for return:

Personalized or engraved jewelry, Custom memorial keepsakes, or Final sale or clearance items

Contact Information

For assistance regarding your order, returns, or exchanges, please contact:

Crown Concepts Ltd

Customer Care Department

Email: crownconceptsltd@crownconceptsltd.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

“Thank you for trusting Crown Concepts Ltd with your meaningful

memorial and remembrance purchases.”